1. Introduction
Welcome to tsar.co.za. This privacy policy outlines how we collect, use, and protect your personal information. By using our website, you agree to the terms of this policy.
2. Compliance with Applicable Law
Protecting Customer privacy is of utmost importance to TCG. Accordingly, TCG has developed this Privacy Policy in order to safeguard the Customer’s personal information and to protect the confidentiality thereof. In so doing, TCG has taken cognisance of all relevant statutory requirements and best practice under South African law.
3. No Liability for Unauthorised Disclosure
While TCG will do all things reasonably necessary to protect the Customer’s rights of privacy whilst on the TCG website, TCG cannot accept any liability whatsoever for unauthorised or unlawful disclosure of the Customer’s personal and confidential information made by third parties who are not subject to TCG’s control.
4. Personal Information
For purposes of this Privacy Policy, “personal information means the Customer’s name, surname, address, e-mail address, telephone number, cellphone number, ID number, physical address, company name, contact ID number, credit card or banking details.
- Personal Information: We may collect your name, email address, and other contact details when you interact with our site.
- Usage Data: We automatically collect information about your device, browser, and how you use our website.
5. Consent to Collection
By accepting the TCG Hosting Terms, the Customer consents to TCG’s collection of personal information on an ongoing basis for the continued duration of the Customer’s relationship with TCG, subject to the limitations set out in this Privacy Policy.
6. Types of Personal Information Collected
TCG collects personal information when a Customer submits an application form to make use of TCG’s Services, to become a Reseller of or to respond to a survey. If you choose to pay for the Services you order from TCG by way of debit order, TCG will request your banking details to include in the periodic debit order transactions. TCG also collects personal information for purposes of improving its Service offering and for purposes of increasing service efficiency.
7. Cookies
We use cookie technology which comprises tiny pieces of data or a small text file that is stored on your computer’s hard drive and which contains information about you, so that the next time you visit the TCG website, the cookie reminds us of who you are, enabling us to achieve our goal of providing a valuable online experience to you. You can, however, disable this cookie technology in your Internet browser.
8. Customer Data
The Customer Data collected by TCG is used solely in connection with granting you access to the website, to KonsoleH and for purposes of monitoring the Reseller/Customer’s use of the website so as to limit or prevent breaches of security. TCG may also use information collected for research regarding the effectiveness of the TCG website and related marketing and advertising efforts. Electronic communications will be sent by TCG using the Customer’s personal contact information to inform him of new products, important industry news, or about general services provided by TCG. TCG adheres strictly to permission-based email standards and as such all emails that are sent will have an option to unsubscribe. Unsubscribe requests are fulfilled within minutes and no further communication will be sent to the Customer.
9. Service Announcements
In order for TCG to fulfill its service obligations, it is necessary to send out a strictly service-related announcement. For instance, TCG will send an email to relevant Customers if TCG anticipates a service interruption as a result of system maintenance. Generally, Customers may not opt-out of these communications. These communications are not promotional in nature.
10. Disclosure of Personal Information
Subject to your right to withdraw your consent in certain instances, you agree that we may obtain your personal information and use it, for certain specified purposes, including for, TCG marketing and contract administration as well as to enable us to collect your debit order payment. We will also provide personal information to law enforcement authorities in response to subpoenas and other lawful requirements where we believe that the disclosure of such personal information is necessary to identify, contact or institute legal proceedings against third parties who jeopardise the provision and rendering of the Services by TCG.
Information collected from Customers may be disclosed to independent contractors and business partners, including TCG’s payment processors and mail marketing service provider, provided that they (i) have agreed to hold this information in confidence, (ii) do not use it for any purpose other than carrying out the service they are providing for TCG, and (iii) observe TCG’s information handling procedures.
11. Retention of Personal Information
All personal information will only be retained for as long as it is necessary to fulfill the purposes mentioned in clause 10 above.
12. Accurate and Up To Date
TCG will use its best endeavours to keep the personal information it collects as accurate, complete, and up to date as is necessary for the purposes mentioned in clause10 above, and TCG shall, from time to time, request the Customer to update its personal information on the website or via KonsoleH. You are able to review or update any personally identifiable information that we hold on you by accessing your account via KonsoleH or by e-mailing us or phoning us. Please note that in order to better protect you and safeguard your personal information, we do take steps to verify your identity before granting you access to your account or making any corrections to your personal information.
13. Security
TCG uses encryption, firewalls, and other security technology and procedures to help protect the confidentiality of your personal information and prevent unauthorised access or improper use thereof. All personal information is securely stored in TCG’s Customer Database.